Where We Ship
Metalwineracks.com online shop will ship your order to any business and residential addresses around the World with Fedex Delivery service. There is no shipping charge for any country. We are shipping all our products from our factory in Turkey.
International Shipping
Yes, we ship to USA, Canada and most locations throughout the world. Unfortunately, due to the complex customs, duties and tax structures of various countries, BUYERS ARE RESPONSBILE FOR ANY CUSTOM TAXES AND CHARGES. We do our best to estimate the total cost of your purchase, however you may still be responsible for duties and taxes on the items once they reach your country.
Our shipping days are Monday through Saturday. Delivery to your address takes around 4-5 days prior to placing order.
For commercial and larger racks, we may choose to ship them via Freight carrier. If we ship via Freight, your delivery will require an appointment. You will receive a call prior to delivery. Please make sure that your Shipping Address and contact phone number are accurate when placing your order. If an order must be re-routed there will be additional shipping charges.
Please open and inspect your purchases immediately upon receipt. Metalwineracks.com and our suppliers will not be responsible for damaged or missing product reported more than 5 days after delivery date.
Product Warranties & Return Policies
Customer is responsible for notifying the Manufacturer of defects believed to be covered by this Warranty within 10 days of receiving the product. Metalwineracks.com reserves the right to inspect any item for product failure and may request photographs of or the return of the product. This Warranty is limited to the cost of repair or replacement of the defective item. Warranty is voided on any products that have been modified or altered from their original specifications including stains/finishes applied after the product has left our factory.
Returns are not accepted since this is international trade but please notice us for any inconvenience you face and for damaged items by carrier.
Parts Replacement Requests
Should you receive items that are damaged/broken or missing please contact us via mail or whatsapp and we will follow up with a resolution for you as soon as possible.
Mail : sales@metalwineracks.com
Whatsapp : +90 505 631 48 52